1. ​​We offer 5 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services. A reverse shipment fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that order. 
2. Pick-up will be attempted thrice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.
3. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund or return would not be initiated.
4. Kindly allow 7 days for the return to be processed and the amount to get reflected in your bank account.
5. You can get in touch with us about any issues at our customer support portal by dropping an email on queries@faltu.store or chat with us on whatsapp: +91-8977456016.
6. Cancellations will only be possible if and till the order has not been dispatched from our warehouse.

If you are not satisfied with your purchase, you can initiate a return by following these steps:

1. Review Our Return Policy: Before initiating a return, please review our return policy to ensure your item is eligible for a return.

2. Contact Us: Reach out to our customer service team through the contact form on our website or via email at queries@faltu.store Please provide your order number and a brief description of the issue.

3. Receive Return Instructions: Our team will respond promptly with detailed instructions on how to return your item. This may include a return shipping label and information on where to send the product.

4. Pack the Item: Carefully pack the item in its original packaging, if possible, including all tags and accessories.

5. Ship the Item: Follow the instructions provided to ship the item back to us. Keep a copy of the tracking number for your records.

6. Refund Process: Once we receive the returned item, we will process your refund within [e.g., 5-7 business days]. Refunds will be issued to the original payment method.

No, we do not have any products that cannot be returned or exchanged. All items can be returned or exchanged as long as they adhere to our return and exchange policy.

When shipping back a return, consider including the following elements:

1. Original Packaging: Return the item in its original packaging whenever possible to prevent damage during transit.

2. Return Authorization: If required, include a return authorization number or form that indicates the return has been approved by your store.

3. Receipt or Proof of Purchase: Attach a copy of the original receipt or proof of purchase to verify the transaction.

4. Condition of the Item: Ensure that the item is in its original, unused condition (with tags still attached, if applicable).

5. Reason for Return: Include a note stating the reason for the return, which can help improve customer service and future products.

6. Your Contact Information: Provide your name and contact details in case there are any questions regarding the return.

7. Tracking Information: If possible, keep the tracking number for your return shipment for your records.

8. Shipping Label: Use the provided return shipping label, if applicable, and ensure it’s clearly affixed to the package.

Once we receive your returned item, it typically takes 5-7 business days to process the return. After processing, your refund will be initiated, which can take an additional 3-5 business days to appear in your original payment method, depending on your bank or payment provider.

Please ensure that the item is in its original condition and packaging to expedite the process. If you have any questions or concerns regarding your return, feel free to contact our customer support team.